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Forum Discussion
PDF OCR with text search
Dropbox Plus. Uploading a scanned PDF, it never gets OCRed to be full text searchable. Chatted with support for ages until they finally decided “oh, that feature requires Pro or above, not Plus becau...
Hannah
Dropbox Staff
Dropbox StaffHey djkdjkdjk, thanks for reaching out to us today.
Actually, with a Dropbox Plus subscription, you should be able to use OCR for PDF files, however, it won't work for PDFs that have text metadata, like scanned or faxed files, so that is probably the culprit here.
Would you mind sending us the ticket number of your communication with our support team, so we can check it out?
In any case, we really appreciate your feedback about all this and I will make sure to pass it on to the team.
Thanks!
- Ticket# 22372920
I don’t believe the PDFs had any text metadata, but you’ll find I provided a sample PDF attached to the ticket.
Thanks- Hannah
Thanks for the ticket number, djkdjkdjk!
If you try OCR with a different PDF file, that does have text in it, but is not scanned, does it work?
- Sorry, didn’t get email notification of your reply. I’m not sure I understand. What PDF would not be scanned and also would not have text metadata? Can you give an example? Apologies if I’m being dense. 🙂 Thanks
