We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

emarlow1's avatar
emarlow1
Explorer | Level 3
7 years ago

Only getting audio when downloading a video

Hi all, My friend has uploaded 3 video's for me, she has an iPhone and I have a samsung. I need to download these video's so that I can edit them for a video we are creating but they will only down...
Download
Mobile
sort
Sync
  • Hilite2's avatar
    Hilite2
    7 years ago

    You have Samsung? It's great! Try this app (for free in playstore) to get solved your Audio-Problem! The Name is "You-Cut". I have had many Problems too, and all are now solved! It's the best app! You can try to open the Video with this app for example at first

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey emarlow1, I’m here to look into that with you! 
 
  • For starters, are you trying to download the images from a shared link? Has your friend shared a folder with you by any chance? What are the steps you’re following exactly (on the web/ on our phone)? 
  • Additionally, are you getting any error messages? I’d appreciate it if you included a screenshot (omitting personal info) of what you’re seeing in your next message here, so that we check the case & send over the most relevant next steps.
I’ll be awaiting your next reply & I’m wishing you a fruitful week ahead! 
emarlow1's avatar
emarlow1
Explorer | Level 3
7 years ago

Hi, Thank you for your reply. 

 

It is a shared folder, she uploaded into a dropbox folder and then shared them with me with the ability to edit. 

On my comp I do not get any error messages, I can download them fine but when I open them I only get the audio, no picture at all.

 

When I try and download them onto my phone I get nothing. I 'export' them from dropbox into a folder on my phone and when it's shown as complete I go onto that folder and there's nothing there at all. I have tried exporting it to a number of folders and nothing happens. 

 

I don't really have anything to screenshot as there is no errors.

 

Thanks!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!