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Forum Discussion
Nothing works to enable smart sync
I have a Dropbox Plus plan and am running Windows 10. My PC is out of space and I need to get a lot of the Dropbox files off my PC. I've read Help articles & posts in the community, and nothing is ...
I was in a similar situation. This worked for me:
- Re-install Dropbox (as you have done already)
- Exit Dropbox (click taskbar icon > open settings, ie cogwheel icon -> select "Exit Dropbox")
- Restart Dropbox
- Open Dropbox preferences from the taskbar icon (click Dropbox taskbar icon > open settings, ie cogwheel icon -> select "preferences...")
- Activate Smart Sync (see screenshot below)
- Your contextual menu should now have the option of Smart Sync.
- (Some users who had difficulties reported that it worked after they unlinked and relinked. In my case it wasn't necessary)
Thank you, PZG! I finally realized that there was another Dropbox app residing on my computer. I'm not sure, but I think it's the one I got from the Microsoft Store. In any case, I logged out of that and out of Dropbox on the website. When I logged back in to both, and clicked on the announcement of new features, it gave me the option to enable SmartSync, and now I am seeing that option on the files in my Dropbox folder.
Dropbox Support did not give me this info. I appreciate the help!
Thanks for your feeback. I'm glad it worked out :)
