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Timely2000's avatar
Timely2000
Helpful | Level 5
6 years ago

Nothing works to enable smart sync

I have a Dropbox Plus plan and am running Windows 10.  My PC is out of space and I need to get a lot of the Dropbox files off my PC.  I've read Help articles & posts in the community, and nothing is ...
Account Settings
Desktop
Download
Dropbox Plus
Space and storage
Sync
  • pzg's avatar
    pzg
    6 years ago

    I was in a similar situation. This worked for me:

    1. Re-install Dropbox (as you have done already)
    2. Exit Dropbox (click taskbar icon > open settings, ie cogwheel icon -> select "Exit Dropbox")
    3. Restart Dropbox
    4. Open Dropbox preferences from the taskbar icon (click Dropbox taskbar icon > open settings, ie cogwheel icon -> select "preferences...")
    5. Activate Smart Sync (see screenshot below)
    6. Your contextual menu should now have the option of Smart Sync.
    7. (Some users who had difficulties reported that it worked after they unlinked and relinked. In my case it wasn't necessary)

Rich's avatar
Rich
Icon for Super User II rankSuper User II
6 years ago

Have you clicked the arrow ^ in your system tray to expand the list of icons? If Dropbox is syncing, it should be there.

Also, you don't need to go into the application to enable Smart Sync. As long as Dropbox is installed and Smart Sync is enabled for your account, you can simply right-click a file or folder and you should see a Smart Sync menu option. There are no settings in Preferences that enables or disables that capability. The settings in Preferences are used to specify whether new files downloaded to your computer start as Local or Online-only.

And just to be sure... have you received the email from Dropbox saying that your account has been updated with the new features?

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