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keithswd's avatar
keithswd
Collaborator | Level 8
11 months ago

No thumbnail previews for Sketchup (.skp) files unless Offline

I have Dropbox 189.4 &  Windows 11 23H2, and have noticed that for 'Online Only' Sketchup files, I can no longer see thumbnails of file contents when browsing Dropbox folders with File Explorer. As s...
Desktop
Preview
Windows
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Welcome back to the Community, keithswd! 

 

Can you let me know what’s the current app version that your Dropbox app’s running, as well as its syncing status? 

 

Also, I’d like you to send me a screenshot of what you see on your end, so that we can have a visual.

 

Finally, just to clarify, is this only happening with this specific type of files? If you make another type of file online-only, can you still see the thumbnails properly?

 

Keep me updated.

keithswd's avatar
keithswd
Collaborator | Level 8
11 months ago

Hi Nancy, 

 

The version is 189.4 as mentioned (189.4.8395 to be really precise!). Sync status is 'Up to Date'.

Here is a screenshot of a folder in File Explorer which contains a set of Sketchup components, currently set as Online-Only and with one file selected, no thumbnails or preview:

 

Here is the same folder after making the first two rows of files 'Available Offline':

 

This is a similar component library folder, but in image formats (png, psd, jpg etc) rather than Sketchup. Here all the thumbnails show (after a bit of a time lag) even though the folder is Online-Only:

 

I hope that demonstrates the issue clearly. 

 

Thank you.

 

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi keithswd, just to clarify that I understand, if a file is online-only, you don't have a thumbnail of the file, but if it's local, then you do, is that correct?

    • keithswd's avatar
      keithswd
      Collaborator | Level 8
      11 months ago
      Yes correct, that is the current behaviour for this file type.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        This would be expected behavior for online-only files, since there is no local copy of the image to be cached for there to be a thumbnail. 

         

        When the file is local, then Windows can create a thumbnail.

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