We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

keithswd's avatar
keithswd
Collaborator | Level 8
11 months ago

No thumbnail previews for Sketchup (.skp) files unless Offline

I have Dropbox 189.4 &  Windows 11 23H2, and have noticed that for 'Online Only' Sketchup files, I can no longer see thumbnails of file contents when browsing Dropbox folders with File Explorer. As s...
Desktop
Preview
Windows
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Welcome back to the Community, keithswd! 

 

Can you let me know what’s the current app version that your Dropbox app’s running, as well as its syncing status? 

 

Also, I’d like you to send me a screenshot of what you see on your end, so that we can have a visual.

 

Finally, just to clarify, is this only happening with this specific type of files? If you make another type of file online-only, can you still see the thumbnails properly?

 

Keep me updated.

  • keithswd's avatar
    keithswd
    Collaborator | Level 8
    11 months ago

    Hi Nancy, 

     

    The version is 189.4 as mentioned (189.4.8395 to be really precise!). Sync status is 'Up to Date'.

    Here is a screenshot of a folder in File Explorer which contains a set of Sketchup components, currently set as Online-Only and with one file selected, no thumbnails or preview:

     

    Here is the same folder after making the first two rows of files 'Available Offline':

     

    This is a similar component library folder, but in image formats (png, psd, jpg etc) rather than Sketchup. Here all the thumbnails show (after a bit of a time lag) even though the folder is Online-Only:

     

    I hope that demonstrates the issue clearly. 

     

    Thank you.

     

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hi keithswd, just to clarify that I understand, if a file is online-only, you don't have a thumbnail of the file, but if it's local, then you do, is that correct?

      • keithswd's avatar
        keithswd
        Collaborator | Level 8
        11 months ago
        Yes correct, that is the current behaviour for this file type.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!