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Forum Discussion
Missing paragraphs when printing.
Old document prints fine
Download, alter and resave with a new name
New doc looks ok on screen BUT some text blocks or paragraphs are blank when printing out.
Sometimes a whole page is blank.
Really appreciate some help please
- Megan
Dropbox Staff
Hi think aloud, let's jump right into this!
Would you mind sharing some additional details with me?
If you could clarify the file type of the files we're referring to, that'd be great. Also, which platform do you use on your end?
Let me know more, and we'll take it from there!
Hiya and thanks
The docs are in Word and pdf. Downloaded from our Dropbox, saved on desktop.
I've done this loads of times and it's worked fine
They are identical and look fine on screen
Windows 11
Kind regards
Roger
- Nancy
Hi from me as well, Roger!
Do you mind sending over a screenshot of how your new documents appear after altering them? More specifically, I’d like to have a visual of the blank text blocks / paragraphs you mentioned, and see what may be happening.
- Megan
Hi think aloud, sorry to jump on here!
I've gone ahead and removed the files since they contained personal information, not appropriate to be on a public forum.
Just to clarify: when you preview them through Dropbox, they look okay, don't they?
When you download them from Dropbox, do you edit them and then re-upload them before you choose to print them?
Thank you kindly 🙂
They go from Db to desktop, saved
Then save as, update them and print from there
Previously it didn't matter where I printed them from
Appreciate your help
R
- Nancy
Thanks for the extra info, think aloud!
And you’re using the Dropbox website to add them back to your account, correct? Do you happen to have the desktop app installed perhaps?
