Forum Discussion

Helpful | Level 5

26 days ago

I'm getting a parsing error when previewing files, why?

I'm getting a parsing error on every file. In the app, if I click a file, it shows a construction picture?

Vikingsammy
26 days ago
I just changed the default to open with installer. Not sure why it changed after 4 years. I guess I'm resolved. Thank you for responding.

Helpful | Level 5

I took a screenshot. How do I upload it?

Dropbox Staff

26 days ago

Hi Vikingsammy, thanks for posting today.

You can click the camera icon to attach the photo to your post, or you can copy and paste the screenshot.

Is this error on the Dropbox site or the mobile app?

This will help me to assist further!

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!