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Forum Discussion

DougCutler's avatar
DougCutler
Helpful | Level 5
2 years ago

I can't scroll through photos anymore?

I used to be able to: open my dropbox folder, click on a folder with pictures, double click a picture to have it appear full-size on my screen, then scroll through the rest of the pictures in...
Desktop
Preview
View
Windows
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there DougCutler, sorry to hear you're having issues with this.

 

Can you please let us know the desktop app's exact status and version as shown in your system tray at the moment? Does the issue persist with the Dropbox desktop app completely closed? 

 

A screenshot of what you see would also help, so feel free to attach one in your reply.

 

Thanks!

  • DougCutler's avatar
    DougCutler
    Helpful | Level 5
    2 years ago

    Hi Walter,

     

    Thanks for responding.

     

    "Can you please let us know the desktop app's exact status and version as shown in your system tray at the moment?"

    If I hover the cursor over the Dropbox icon, this is what it says:

    "Dropbox 163.4.5456
    Up to date".
     
    "Does the issue persist with the Dropbox desktop app completely closed?"
    Yes, although all of my folders are in the Dropbox folder on my computer, so I am not exactly sure of what you mean by completely closed.
     
    "A screenshot of what you see would also help, so feel free to attach one in your reply."
    I am not sure what to screenshot for you that would be helpful. 
    Could you be more specific?
     
    Thanks,
    Doug
     

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