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Forum Discussion

MarcyHotz's avatar
MarcyHotz
Explorer | Level 4
5 months ago

I can't preview Excel files (".xlsx files are supported but something went wrong.")

Why can I no longer open Excel files stored in Dropbox? This is the message I get: .xlsx files are
Error Messages
Microsoft Office
Preview
MarcyHotz's avatar
MarcyHotz
Explorer | Level 4

Sorry, not sure why this did not complete.  ".xlsx files are supported but something went wrong."

Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 months ago

Have a try and clearing your cache and cookies and try again 🙂

  • MarcyHotz's avatar
    MarcyHotz
    Explorer | Level 4
    5 months ago

    I cleared cache and cookies and still get the same message.

     

    .xlsx files are supported but something went wrong.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      5 months ago

      If you download it and open does it work?

      • MarcyHotz's avatar
        MarcyHotz
        Explorer | Level 4
        5 months ago

        I found a drop-down that says, "Open in....Excel for web or Excel.  This works for me. This was user ignorance.  I am good now.  Seriously appreciate your prompt responses.  I'm feeling much better about Dropbox now.

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