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afilindra's avatar
afilindra
New member | Level 2
11 days ago

I can't open Word files from my Dropbox desktop app.

I cannot open Word files from the Dropbox desktop folder. It keeps giving me an error message that the file is corrupt.

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 days ago

    Hey afilindra, thanks for letting us know about this.

     

    Are the files in question currently set to online-only?

     

    If so, can you right-click on them to set them to "available offline" to see if that helps?

     

    If not, can you see the files are previewable on dropbox.com?

     

    Let me know how it goes.

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