We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

jordanndaviss96's avatar
jordanndaviss96
New member | Level 2
3 months ago

I can't download files I received from a large Dropbox transfer link.

Hey,  I received a very large dropbox transfer link and every time I try to download it, it gets stuck on the loading screen forever. I cleared the cookies and history, tried different browsers, di...
Download
Dropbox Transfer
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey jordanndaviss96! Thanks for your post.

 

Do you mind clarifying the size of the Dropbox transfer you received? 

 

Are you experiencing the same behavior in incognito mode?

 

Let me know.

jordanndaviss96's avatar
jordanndaviss96
New member | Level 2
3 months ago

Hi! It doesn't say the size other than 237 items. And I know they're all 4k videos. So big! 

 

Same thing in incognito mode. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    I see. In general, the Dropbox website has a downloading limit of 250GB, so if the files are very large then this could be the reason why this is happening. 

     

    Can you try to download a few individual videos separately and let me know what happens?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!