We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

meganh32's avatar
meganh32
Helpful | Level 5
2 years ago

How to view previews of online-only files on desktop (like how you can in the mobile app)? - macOS

I'm trying to figure out how to see previews, specifically of .jpeg online files, on my mac desktop. I use Dropbox almost exclusively for photo management and it's frustrating not even being able to ...
Desktop
Preview
View
classic mesa's avatar
classic mesa
Helpful | Level 5
7 months ago

Anyone solved this? It's driving me insane! 😠

  • FedericoP's avatar
    FedericoP
    Helpful | Level 6
    7 months ago

    I have the same issue in a lot of Mac computers in my company. Dropbox v.198.4.7615

    • FedericoP's avatar
      FedericoP
      Helpful | Level 6
      7 months ago

      I have an update that could be helpful for other users and dropbox technicians.

      In my company we have a lot of mac with different version of macOS: Monterey, Ventura and Sonoma. I've seen that the file preview works with Monterey OS and also the user is able to sync more than 500.000 files in his machine without any error.

      With Sonoma the preview function works only with illustrator (.ai) and .eps files but doesn't work with: pdf, csv, png, jpeg, jpg, html

      Also the user that has Sonoma is not able to sync every file and folder archived in the cloud. In my case we are talking about 3 milions of files (14TB). The client returns an error "sync interrupted" and you have to choose you want to sync. 

      Every Mac machine in my company has Apple Silicon M1/M3 Pro 

       

      Thank you

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!