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Forum Discussion

meganh32's avatar
meganh32
Helpful | Level 5
2 years ago

How to view previews of online-only files on desktop (like how you can in the mobile app)? - macOS

I'm trying to figure out how to see previews, specifically of .jpeg online files, on my mac desktop. I use Dropbox almost exclusively for photo management and it's frustrating not even being able to ...
Desktop
Preview
View
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there massimilianogrieco, sorry to hear you're having issues with this and thanks for all the information you've shared with us.

 

Could you let us know your ticket ID as well so that we can look it up in our system?

 

Thanks so much!

massimilianogrieco's avatar
massimilianogrieco
Helpful | Level 6
2 years ago

Sure - Ticket #22111476
Thank you.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Everybody,

     

    Thanks for reporting this issue. I've looked into it and confirmed that our engineers are aware of this problem and are looking into it. I will post here when we have an update.

     

    Regards,

    Ben

    • massimilianogrieco's avatar
      massimilianogrieco
      Helpful | Level 6
      2 years ago

      Hi Ben.

      Thank you for your reply.
      I'm aware that you said that you'll post when you will have an update, but this issue has been reported on April 27 2023 by email, and engineering team was already aware of the issue.

      I don't want to sound like pressing but we're almost hitting a month time, and believe working with design has become almost impossible without previewing files.


      Is this issue being handled as high priority? 
      Do we have any ETA on when the patch will be released?

      Thank you for your understanding.
      Best,
      Massimiliano

      • Muntz's avatar
        Muntz
        Explorer | Level 4
        2 years ago

        Everyone at our office with the latest OS-updates have this problem as well.. So annoying! We would really like a patch for this issue!

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