We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Clare S.8's avatar
Clare S.8
New member | Level 2
2 years ago

Heaps of my files seem to have been corrupted... what do I do?

Heaps of my files in dropbox seem to have been corrupted, Help what do I do?  How can I get them back, please?  This is what the folder looks like. 

 

Thanks in advance. 

Clare

  • Hi Clare S.8, thanks for posting here today! 

     

    Keep in mind that this brown box, on the bottom left part of your files seems to be linked with Microsoft, and most specifically with OneDrive, and not Dropbox.

     

    Therefore, if you face some issues previewing the content, you might want to consider contacting Microsoft about this. Also, here is what I was able to find on my end after a brief Google search about that.

     

    I hope this clarifies!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi Clare S.8, thanks for posting here today! 

     

    Keep in mind that this brown box, on the bottom left part of your files seems to be linked with Microsoft, and most specifically with OneDrive, and not Dropbox.

     

    Therefore, if you face some issues previewing the content, you might want to consider contacting Microsoft about this. Also, here is what I was able to find on my end after a brief Google search about that.

     

    I hope this clarifies!

  • vdo333's avatar
    vdo333
    New member | Level 2

    Hi,

    I don't understand the braown box attached to the file icon like this:

    Do you know where it comes from?

    vdo333

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff

      Hi vdo333! I’ve merged your message here, as you seem to be seeing the same icon that’s mentioned in the OP. 

       

      Please check the solution provided above, and for anything else, I’ll be right here.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!