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MattyDiff's avatar
MattyDiff
Helpful | Level 6
5 years ago

File Explorer in W 10 will not open DropBox files

I am using Windows 10 and have today found that I cannot access any local dropbox files on my computer using File Explorer. I can access them via the DropBox online site and through the icon on the t...
Desktop
Download
GUI
  • MattyDiff's avatar
    MattyDiff
    5 years ago

    Hi Jay

    Just restarted my computer - all OK now. THANKS very much for your tenacity. ACE work.

    Matty

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi MattyDiff, thanks for messaging today!

 

I’m sorry to hear about this matter. Could you let me know what version of the Dropbox desktop application you’re running?

 

You can do this by hovering your mouse over the Dropbox icon in the system tray or menu bar. It should say something like 98.4.

 

Also, does it state ‘syncing’, ‘up to date’ or any other messages?

 

Keep me posted!

  • MattyDiff's avatar
    MattyDiff
    Helpful | Level 6
    5 years ago

    Thanks Jay - for redacting my files - did not knowhow to do that!

    DropBox V 98.4.158. The icon on the taskbar says "Up to date" and is black. When I double click it there is a green tick alongside the folder.

    I can fully access al the DropBox files through the taskbar icon. When I use File Manager for the C: or D: drives all is OK. As soom as I select the dropbox files from within the File manager - it all goes on hold & - it hangs forever! eventually dropping out.

    Cheers

    Matty

      • MattyDiff's avatar
        MattyDiff
        Helpful | Level 6
        5 years ago

        Hi again Jay

        I am on a basic DropBox plan, so presumably your recommended action is no good for me.

        Cheers

        Matty

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