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Ian Levy's avatar
Ian Levy
Explorer | Level 4
3 years ago

Excel for web: error 500

When I attempt to open Any office document (word, excel, powerpoint) in the web version from drop box, I get a login prompt for office then it puts me on a error500 internal error screen. this issue...
dropbox business
Third Party Integrations
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nbf_menuna's avatar
nbf_menuna
Explorer | Level 4
3 years ago

Seeing the exact same issue for multiple users in my organization. Files still sync to the desktop app and can be opened locally just fine (either from the synced files, or downloaded from online). It appears to only be affecting opening office files in their "for the web" apps on dropbox online. We use this for real-time collaboration on some very busy excel files. Need a fix asap.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Ian Levy & nbf_menuna, sorry to hear you're having issues with this.

     

    Could you please try disconnecting the integration from your account's Connected apps tab and re-connecting it anew from the App Center?

     

    Let me know how it goes!

    • Ian Levy's avatar
      Ian Levy
      Explorer | Level 4
      3 years ago

      Removed the integration as instructed and re-added it.

      problem persists

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Sorry to hear that, Ian.

         

        Can you clear your browser's cache and try once more?

         

        If you still get the same error, I'd appreciate a screenshot too. 

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