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dbolton1202's avatar
dbolton1202
New member | Level 2
9 years ago

Error 500 when attempting to sign in on the site

i am getting an error 500 when i try to sign in   ive already cleared my cache and tried using a different browser   i submitted a bug report using the "self serve tool" and received an autom...
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  • Rich's avatar
    Rich
    9 years ago

Spudly's avatar
Spudly
New member | Level 2

Arrrrgh!!  I get the same error when I try to go to the help center!! Really?

Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 years ago

Looks like a technical issue.

Please keep trying or check back later.

 

 

UPDATE: Dropbox is aware of the issuse. For official updates please see https://status.dropbox.com/

  • timelesscbr's avatar
    timelesscbr
    New member | Level 2
    9 years ago

    Not a comforting response Mark. Of course it's a technical error.


    What is being done to rectify the problem? Has there been any troubleshooting performed?

     

    What reassurance can you offer that we will have access returned ASAP?

     

    Millions of people are relying on this service, so providing complete details of what is being done would be appreciated.

    • james f.21's avatar
      james f.21
      Explorer | Level 4
      9 years ago

      Yes now getting a 500 error

      • tucsonali's avatar
        tucsonali
        New member | Level 2
        9 years ago

        me too! I've never received this error before.  Does this mean that their server has crashed??

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      9 years ago
      Timelesscbr - I dont know.

      I dont work for Dropbox.

      I'm simply a forum user like you.
      • timelesscbr's avatar
        timelesscbr
        New member | Level 2
        9 years ago

        Fair call. Apologies :)

  • ThreeQuestions's avatar
    ThreeQuestions
    New member | Level 2
    9 years ago

    THis is happening to me as well, how long is it going to be until fixed?
    /

    • Viznja's avatar
      Viznja
      New member | Level 2
      9 years ago

      Is there anyone from Dropbox on to assist with the error 500 or is this just where everyone comes to complain?

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