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Tyto's avatar
Tyto
Helpful | Level 6
12 months ago

Dropbox web app crashes every time I view an image full screen

When I'm logged into my own Dropbox account through the website & double-click an image to view it full size, Dropbox freezes/crashes. In order to fix this I need to close ALL Dropbox windows, ope...
Preview
Web
  • Hannah C's avatar
    Hannah C
    12 months ago

    Hi folks, 

     

    Chiming in here and apologies for the inconvenience this has caused.

     

    We found an issue that may have caused the issues described in this thread. We have fixed the  root cause - could you check that you are able to successfully preview files now?

    Thank you!

ASiradakis's avatar
ASiradakis
Explorer | Level 4

Same here, I open one photo, when trying to go to the next photo it freezes, and then says page unresponsive.  Asks me to wait or close page, if you wait nothing happens.  If I open it on my computer they will open fine.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hey there CES2, I hope you're doing well! 

 

Would you mind clarifying if this behavior is happening on a specific browser? Have you tried a different browser, by any chance? 

 

Keep me posted, and we'll take it from there!

  • Tyto's avatar
    Tyto
    Helpful | Level 6
    12 months ago

    Megan if you read this entire thread you will see the answers to your questions

    This issue happens on Chrome and Mozilla. Clearing the cache did not solve it.

    Please provide us with solutions

  • CES2's avatar
    CES2
    Explorer | Level 3
    12 months ago

    Hi Megan! Same problem on any browser, tried different ones and it still freezes went I try to exit a photo. All ready tried on a clean browser with out plugins no luck. 

    • CES2's avatar
      CES2
      Explorer | Level 3
      12 months ago

      The main Browser that I work with is Google Chrome.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Hi Tyto & CES2 - since this issue seems to persist for you, I'd suggest getting in touch with our support team for further assistance with device and account specific information.

       

      You can let us know your ticket ID so that we can look it up in our system as well, if needed. 

      • Hannah C's avatar
        Hannah C
        Icon for Dropbox Product Manager rankDropbox Product Manager
        12 months ago

        Hi folks, 

         

        Chiming in here and apologies for the inconvenience this has caused.

         

        We found an issue that may have caused the issues described in this thread. We have fixed the  root cause - could you check that you are able to successfully preview files now?

        Thank you!

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