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Tyto's avatar
Tyto
Helpful | Level 6
12 months ago

Dropbox web app crashes every time I view an image full screen

When I'm logged into my own Dropbox account through the website & double-click an image to view it full size, Dropbox freezes/crashes. In order to fix this I need to close ALL Dropbox windows, ope...
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  • Hannah C's avatar
    Hannah C
    12 months ago

    Hi folks, 

     

    Chiming in here and apologies for the inconvenience this has caused.

     

    We found an issue that may have caused the issues described in this thread. We have fixed the  root cause - could you check that you are able to successfully preview files now?

    Thank you!

ASiradakis's avatar
ASiradakis
Explorer | Level 4

Same here, I open one photo, when trying to go to the next photo it freezes, and then says page unresponsive.  Asks me to wait or close page, if you wait nothing happens.  If I open it on my computer they will open fine.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hey ASiradakis - sorry to hear about this.

 

Does the issue persist after clearing your browser's cache or on another browser, preferably with no extensions or plugins running? 

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