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Tyto's avatar
Tyto
Helpful | Level 6
12 months ago

Dropbox web app crashes every time I view an image full screen

When I'm logged into my own Dropbox account through the website & double-click an image to view it full size, Dropbox freezes/crashes. In order to fix this I need to close ALL Dropbox windows, ope...
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  • Hannah C's avatar
    Hannah C
    12 months ago

    Hi folks, 

     

    Chiming in here and apologies for the inconvenience this has caused.

     

    We found an issue that may have caused the issues described in this thread. We have fixed the  root cause - could you check that you are able to successfully preview files now?

    Thank you!

ASiradakis's avatar
ASiradakis
Explorer | Level 4
12 months ago

Same here, I open one photo, when trying to go to the next photo it freezes, and then says page unresponsive.  Asks me to wait or close page, if you wait nothing happens.  If I open it on my computer they will open fine.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey ASiradakis - sorry to hear about this.

     

    Does the issue persist after clearing your browser's cache or on another browser, preferably with no extensions or plugins running? 

  • CES2's avatar
    CES2
    Explorer | Level 3
    12 months ago

    I have the same issue, photo freeze went ever I exit. Did you got it fixed ?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey there CES2, I hope you're doing well! 

     

    Would you mind clarifying if this behavior is happening on a specific browser? Have you tried a different browser, by any chance? 

     

    Keep me posted, and we'll take it from there!

    • Tyto's avatar
      Tyto
      Helpful | Level 6
      12 months ago

      Megan if you read this entire thread you will see the answers to your questions

      This issue happens on Chrome and Mozilla. Clearing the cache did not solve it.

      Please provide us with solutions

    • CES2's avatar
      CES2
      Explorer | Level 3
      12 months ago

      Hi Megan! Same problem on any browser, tried different ones and it still freezes went I try to exit a photo. All ready tried on a clean browser with out plugins no luck. 

      • CES2's avatar
        CES2
        Explorer | Level 3
        12 months ago

        The main Browser that I work with is Google Chrome.

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