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Forum Discussion
Dropbox web app crashes every time I view an image full screen
When I'm logged into my own Dropbox account through the website & double-click an image to view it full size, Dropbox freezes/crashes. In order to fix this I need to close ALL Dropbox windows, ope...
Hi folks,
Chiming in here and apologies for the inconvenience this has caused.
We found an issue that may have caused the issues described in this thread. We have fixed the root cause - could you check that you are able to successfully preview files now?
Thank you!
Yes same issue. And I've tried it in multiple browsers with no luck. So it's not browser-specific.
EvanDBX
Dropbox Staff
Dropbox StaffHey guys,
Can you try clearing your browser's cache as mentioned here, and let me know if anything changes?
I just cleared all browser cache files* and I am still having this same issue; when viewing images in Dropbox Preview/full screen, the window freezes and causes the browser notification popup that says the Dropbox tab is slowing down the application. It started last week. I have cleared all cache files on Firefox and Chrome. It still happens in both browsers. Both browsers are up to date.
- Did that, no effect.
To add, performance in any folder with about a dozen images is already extremely sluggish, leading to slowdown and stuttering just moving the mouse over the folder contents. Opening and closing the image preview just seems to be the killing blow.
I'll try to do some profiling of both the performance and the crash when I get off work. I just came home and tried to recrate the issue, but it seems to be fixed for me. Did the devs push a fix already perchance?
