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Conkerah's avatar
Conkerah
Explorer | Level 4
4 years ago

Dropbox Problem with Preview Pane in Windows 10 Explorer.

Just wondering if anyone has encountered a strange problem, the issue is when in MS Windows Explorer > Navigating to Dropbox Folders and having Windows Preview Pane opened in Windows Explorer. The fi...
Desktop
Preview
Windows
notfrayed's avatar
notfrayed
New member | Level 2
4 years ago

If all else fails, I had the same issue and eventually found OneDrive had something to do with this. Deleted OneDrive, problem solved!

  • Ed E.1's avatar
    Ed E.1
    Explorer | Level 3
    4 years ago

    I am experiencing the same issue as that described by this user. I have not tried uninstalling or disabling One Drive; and I question that that is a solution. I would like to hear back from you, as it is a real pain -- and I believe some Dropbox issue. P.S., the same files in One Drive show up repeatedly in the preview window!

    • Ed E.1's avatar
      Ed E.1
      Explorer | Level 3
      4 years ago

      I am replying to myself to finish the description of the issue. The problem of not appearing in the window after the first shot, is only with respect to Word files a created a year or so before. The problem does not exist with respect to newly created Word files. Yes, I have tried saving the Word file to a new version; but it does not solve the issue. Any solutions, I would love to hear. It interferes with work, as the side window is a tremendous time savor!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hey there Ed E.1 - sorry to hear you're having issues with this. 

        Could you please send us a screenshot of what you see so that we can have a visual too?

        While we're at it, have you tried moving those files outside of your Dropbox folder and them back in?

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