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DavidM07's avatar
DavidM07
Helpful | Level 5
8 months ago

Dropbox Paper error: www.dropbox.com refused to connect.

MacBook 14.9 OS: Sonoma 14.4    Hi, I need some advice:   When transferring video/audio clips from desktop to a dropbox paper document, the files will transfer over but there wont play, err...
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  • DavidM07's avatar
    DavidM07
    8 months ago

    Hi, thanks for your response.

     

    I can confirm, for whatever reason the audio/video files will now play with no issues at all. The error is no longer appearing.

     

    Could you offer any advice why this error has disappeared and randomly fixed it self?

     

    Thanks

DavidM07's avatar
DavidM07
Helpful | Level 5

Hi, yes I have incognito mode and private window and its still the same.

 

Files sizes are:


Smallest file is 17.8MB
Largest file is: 44MB

 

Files are waveform audio.

 

Currently looking into VPN, firewall, security app, or antivirus restricting the traffic 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey DavidM07 - sorry to jump in here, but could you try with another type of file or renaming the files and let us know if you still get the same results? 

 

Keep us posted on the security apps that might be interfering as well!

  • DavidM07's avatar
    DavidM07
    Helpful | Level 5
    8 months ago

    Hi,

     

    I have tried renaming  both audio and video  files and the same error appears.

     

    With regards to VPN, firewall, security app, or antivirus, they were disabled.

     

    Can you please advised on the next steps please?

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Thanks for the additional information DavidM07  - much appreciated.

       

      Would it be OK if I reached out via email to have a further look internally? 

      • DavidM07's avatar
        DavidM07
        Helpful | Level 5
        8 months ago

        In terms of remotely connecting to my MacBook to take a look?

         

        Thanks

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