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Forum Discussion
Dropbox options missing in right-click menu on Windows
Hi guys,
today, probably after downloading and installing latest stable release a Dropbox, the context menu disappeared from Windows Explorer.
Dropbox version: 183.4.7058
Windows 10 version: 22H2 OS build 19045.3448
Unfortunately I am not sure, what version was installed prior to update.
Any ideas to solve this? Was reading older posts of same issue and not sure how to proceed? Downgrade to older stable and disable updates for a while?
Thanks Petr
Hi all,
Jumping in here, as our team would like to share some insights that may be helpful:
This issue may be related to other applications on your computer that use the icon overlay and context menu functionality of your Operating System.If you are on Windows, please note that Windows has a limit of 15 overlay icons that Windows Explorer can load, and the operating system reserves 4 for its own use.
If there are more than 15, then the Dropbox icons or context menus may not show. To fix this and move the Dropbox sync icons to the first 15 positions:1. Follow the steps in the following article to open your Windows 10 registry editor (applicable to Windows 11 also):
- https://support.microsoft.com/en-us/windows/how-to-open-registry-editor-in-windows-10-deab38e6-91d6-e0aa-4b7c-8878d9e07b11
2. A “Registry Editor” window will open.
3. Navigate through the following folders: “HKEY_LOCAL_MACHINE” > “SOFTWARE” > “Microsoft” > “Windows” > “CurrentVersion” > “Explorer” > “ShellIconOverlayIdentifiers”.
4. Rename (right-click and click Rename) the files, so that the Dropbox files appear in the first 15 files in the list. You can do this by putting spaces in front of those file names, so that they move higher up in the list.
5. Close and restart both of your computer and the Dropbox desktop app.
Thank you,
Sam
Windows 11 user here with a new Zenbook. I had incredible amount of problems installing dropbox which involved uninstalling and deleting registry entries and reinstalling. When dropbox finally installed I realized the context menu is missing. Its still missing.
I tried modifying the registry entries as mentioned to no effect.
I also tried installing the old Dropbox 182.4.6427 Offline Installer.x64 version also to no effect.
I am eagerly waiting for a solution to this since my Dropbox is basically larger than 2.5 terabytes and there are some folders which I need to keep on computer at all times and some dont.
edit: it is working now. not sure what worked. here is what i did in order:
-changed registry entries to add spaces in front of their names.
-reinstalled the Dropbox 182.4.6427 Offline Installer.x64 version
-restarted
-changed windows preferred language to English
it didnt work at first but now it seems to be displaying the context menu on a right click.
Did almost all the the same.. to no avail.
Then did that last little "changed language to English" that worked..
..one wonders how many people have now mucked around in Regedit on their machines, perhaps we didn't even need to reinstall and index all over again..
Given the number of people this is cropping up for after the recent Dropbox updates, it seems like it's definitely a problem on Dropbox's side. Please fix your client instead of making your customers jump through a bunch of unnecessary hoops.
When I right click on a folder in Windows Explorer, I do not get the Dropbox icon for sharing. What could be the problem?
- Rich
Super User II
SujitShah wrote:
When I right click on a folder in Windows Explorer, I do not get the Dropbox icon for sharing. What could be the problem?
Is this a file located in the Dropbox folder, or elsewhere on your computer? Is the Dropbox application running? If so, hover your icon over the icon in your system tray and let us know the sync status and version.
Option #2 worked like a charm. Hit cnt+alt+delete to open the task manager. At the top where windows explorer is showing as a process, right click that and restart it. Done deal. Link below to the article I found the solution on.
https://www.cbackup.com/articles/dropbox-right-click-menu-missing.html
- Walter
Dropbox Staff
Hi there Superpetak, thanks for flagging this with us.
I guess you've already rebooted your computer so could you please let us know if the app is 'up to date' or still syncing? Also, can you send us a screenshot of the options you get when you right click on files in your Dropbox folder?
Keep us posted!
Hi,
yes I have tried all the usual troubleshooting (was reading old posts regarding this issues) including rebooting.
The Dropbox is not fully synced as I am uploading approx. 7-10 TB of data, which is taking weeks. But the context menu should be (and always was) available even during syncing.
Screen attached - nothing to see there :]
UPDATE:
- reinstall the 183.4.7058 (same version) + reboot // NOT FIXED
- reinstall the 183.4.7058 (same version) via Offline installer + reboot // NOT FIXED- uninstall + reinstall the 183.4.7058 (same version) via Offline installer // NOT FIXED
- downgrade/reinstall the 183.4.7058 by version 182.4.6427 via Offline installer // FIXED
I downloaded Offline installer the from here: https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Stable-Build-182-4-6427/td-p/711916 and just install over the older version.
I will now test if I am able to reproduce the whole issue on other machines and also what happen when Dropbox update to the latest.
