We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

ptetta's avatar
ptetta
Helpful | Level 6
2 years ago

Dropbox not searchable in MacOS Ventura 13.1

Since the recent Dropbox update, I can no longer search for files in Dropbox on my Mac.  I have been using Dropbox for over 10 years and have never had this problem before.  It's making life extremel...
Desktop
File access
View
  • Hannah's avatar
    Hannah
    3 years ago

    Hey vmkirin and bri_guy, I actually moved our thread to this one, since it's about the same issue.

     

    You might want to take a look at the solution on this thread, to see if that works for you as well.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi ptetta, happy February 1st! 

 

Are you referring to Spotlight? Which version of the Dropbox app you have installed to the device?

 

Any screenshots you want to share, that demonstrate what you mentioned, and what you see when you try to search for a file, are welcome. 

 

Let me know more, and we'll take it from there!

Mona_Protea's avatar
Mona_Protea
Explorer | Level 4
2 years ago

I have the same problem. It started after a recent update of Dropbox. There was a question if I wanted to protect my files and I accepted, because protected soundsbetter than unprotected. Then Dropbox somehow moved all files. The Dropbox icon was moved further down in the Finder menu at the same time.

Since then searches don't include files on Dropbox and that is where 99% of my files are.

I have MacOS Ventura 13.1 and Dropbox v 166.4.2920

Please help solve this!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Mona_Protea, thanks for posting here! 

     

    Could you send me a couple of screenshots demonstrating what you see on your end, when trying to search for files?

     

    Keep me posted, and we'll take it form there. 

    • Dave in SD's avatar
      Dave in SD
      Explorer | Level 3
      2 years ago

      I've had the same issue after mistakenly updating this morning.  Once the update completed I was no longer able to find any dropbox file when searching using the Mac's finder search bar.  This negates 95% of the advantage of using dropbox over other options for me, its integration with Apple was a big plus.  An additional irony is that this update was to be more compatible with Apple!  I am running MacOS Ventura 13.1.  I had intended to attach a screen shot of the "results" of a search when I copied and pasted part of a file name into the search bar but I don't see an easy way to do this.

       

      Any help will be appreciated and is urgently needed.

       

      Cheers,

      Dave in SD

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Dave in SD, thanks for posting here! 

         

        When you try to respond back to me, you should have a little camera-like icon. If you click on this, you should be given the ability to attach your screenshots.

         

        Can you try this?

         

        Thanks a bunch!

    • Mona_Protea's avatar
      Mona_Protea
      Explorer | Level 4
      2 years ago

      Hi

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!