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Forum Discussion
Dropbox is stuck syncing after an update, what can I do?
I have the "Dropbox Plus" subscription and I run the client on 4 computers.
Yesterday (Monday, 13-Jan-2020) I signed onto my desktop (which is always on) and has a full local sync of my dropbox...
Daphne
Dropbox Staff
Dropbox StaffHey Shawn B.14, I hope you're well today!
After some updates or reinstallations, it would be expected that the desktop app does a quick reindex of your files. However, the stuck syncing seems to be the problem here.
Can you try the following steps to see if they do the trick:
- Click the Dropbox icon in your system tray.
- Click the profile pic/initials icon in the top right of the window.
- Choose "Preferences..."
- Go to the "Account" tab.
- While holding the Space bar key, click "Fix Hardlinks".
If you don't see any progress in the syncing status after a short period of time, please try the above again but instead choose "Fix permissions".
You can try this with both devices, but I'd suggest trying the steps with workstation 2 first.
Let me know how it goes!
Hi @Daphne, I do not have the Fix Hardlinks or Fix Permissions options in the account section of my dropbox preferences.
What can I do?
