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Stevord's avatar
Stevord
Explorer | Level 4
2 months ago

Dropbox folders icons keep changing on Mac.

I'm on a macbook pro and on Sonoma 14.6.1  I have a number of folders containing photos for my clients to download. 

Normally, i get the little green check mark box showing it's all done. But for the past few days, i see that the folders are now showing the little 'download cloud' icon. If i click on it, i get the little circle and it downloads again and the cloud goes away. But the next day it's back. What is happening? It's not because their is no more room. 

Any feedback appreciated. 

 

 

 

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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey Stevord, let's jump right into this! 

     

    As a first step, would you mind clarifying the Dropbox version you're using on your Mac? If you hover over your little Dropbox icon, next to your WiFi, you should be able to locate that. 

     

    Also, do you use Dropbox with File Provider? If so, then your Dropbox folder should be located under ~/Library/CloudStorage. 

     

    Keep me posted! 

    • Stevord's avatar
      Stevord
      Explorer | Level 4
      2 months ago

      Thanks. 
      Dropbox version 208.4.5824


      And i'm attaching a screen shot of the 'sync' page. 

      Hope this helps. 

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks for the additional information and the screenshot too Stevord 

         

        Could you try the latest, stable version of the app from this page and let us know if this persists?

         

        As for the expected changes with the Dropbox desktop app for Mac OS on File Provider, you can have a look here. 

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