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trian's avatar
trian
Helpful | Level 5
5 years ago

Direct download issues in Dropbox

Hello,   I've received a rather large zip-file to download via Dropbox (4.6 GB). I'm on a Mac. Both Safari and Chrome is tested. Same result. The download goes just fine until the file is almost to...
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Error Messages
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  • trian's avatar
    trian
    5 years ago

    Hello Daphne,

     

    Thank you for your reply. I had to give up. I ended up getting the zip-file transferred via Google Drive.

    That worked just fine. Finally.

     

    I didn't test the incognito/private browsing window. Thank you for the tip. Maybe I'm able to utilise this

    tip at another time.

     

    The zip file was one large file. I hadn't the individual files available for download. It was a complete zip-file

    download only.

     

    Thank you for your input!

     

    Kind regards,

    Terje

     

trian's avatar
trian
Helpful | Level 5

Hello Walter,

 

Thank you for your reply. I guess this file is located on the sender own Dropbox account. I purchased a download via PayPal. I received the link in an email. I get the exact error using both Safari and Chrome browsers. I've even tried a download manager without any luck. 

And I've tried to change the last digit in the download URL from 0 to 1 (force download). It's always the same issue. The file downloads just fine, but when the download is about to finish something wrong is happening and I get the error code.

 

Please let me know if I can provide additional info or do additional tests.

 

Thank you!

 

Best,

Terje

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Thanks for checking on that trian!

 

Out of curiosity, do you see any difference when using in incognito/private browsing window?

 

Also, if you download a subfolder or one of the files within the main folder, do you get the same error?

  • trian's avatar
    trian
    Helpful | Level 5
    5 years ago

    Hello Daphne,

     

    Thank you for your reply. I had to give up. I ended up getting the zip-file transferred via Google Drive.

    That worked just fine. Finally.

     

    I didn't test the incognito/private browsing window. Thank you for the tip. Maybe I'm able to utilise this

    tip at another time.

     

    The zip file was one large file. I hadn't the individual files available for download. It was a complete zip-file

    download only.

     

    Thank you for your input!

     

    Kind regards,

    Terje

     

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