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Forum Discussion

Dimples's avatar
Dimples
Helpful | Level 5
3 years ago

Couln't download. Remove incompatible characters from the filename

Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*"   The problem filename isn'...
Desktop
Download
Error Messages
Sync
  • Megan's avatar
    Megan
    10 months ago

    Hey Roy2010, no worries let me share Sam's response here as well.

     

    Hi everyone,

     

    Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190).

     

    You can check our releases here, and we'll keep you informed on the progress.

     

    Thanks,

    Sam 

     

    I appreciate your patience on this, thank you!

Shock99er's avatar
Shock99er
Explorer | Level 4

Hello,

I'm struggling with this sync error appearing on the icon of Dropbox (ver.: 189.4.8427).

 

If I click to the check the concerned file, I opens the explorer window without targeting any file.

Is there any way to identify which is the file that is creating th problem?

I cannot see find any of them with the indicated chars in the filename...

 

Thanks in advance for any advice.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Thanks for bringing this to our attention, Shock99er.

 

Can you let us know what the sync status on the app is?

 

You can see that by hovering over the Dropbox icon in your system tray with your mouse.

 

Thanks in advance.

  • Shock99er's avatar
    Shock99er
    Explorer | Level 4
    11 months ago

    Thank you for your reply, Hannah.

    It says "aggiornato" (updated).

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Thanks, Shock99er for checking.

       

      I moved your thread under a thread dealing with the same issue.

       

      Sam posted an update about it, so please check it out here.

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