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Dimples's avatar
Dimples
Helpful | Level 5
3 years ago

Couln't download. Remove incompatible characters from the filename

Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*"   The problem filename isn'...
Desktop
Download
Error Messages
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  • Megan's avatar
    Megan
    10 months ago

    Hey Roy2010, no worries let me share Sam's response here as well.

     

    Hi everyone,

     

    Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190).

     

    You can check our releases here, and we'll keep you informed on the progress.

     

    Thanks,

    Sam 

     

    I appreciate your patience on this, thank you!

silsurf's avatar
silsurf
Explorer | Level 4

I have this message in my Dropbox menubar:

 

Could'nt sync files

To fix this, view sync issues for your files

When I click view Now it shows me:

When I click on Go To Folder:

I dont see any of the incompatible characters? Is it that they exist "somewhere" within this folder? Is there a way to know exactly where the problematic folder is located?

 

Thanks

 

 

 

 

 

 

 

 

 

 

Здравко's avatar
Здравко
Legendary | Level 20
11 months ago
silsurf wrote:

...

I dont see any of the incompatible characters? Is it that they exist "somewhere" within this folder? Is there a way to know exactly where the problematic folder is located?

...

Hi silsurf,

You don't see any incompatible characters since there are NOT such (😁 a good example of Dropbox error messages stupidity 🤦). No, there cannot be expected to exist "somewhere" within the folder if not something deeply hidden, but even then not that is your issue. You're exactly inside the problematic folder. 🙋 - ".dropbox". The issue is that that folder name is a special name for Dropbox application and that's why files/folders carrying this name may not get in sync. Most probably you have uploaded that folder using Dropbox web interface or some other way (third party app for instance), but without the official Dropbox application. 😉 To workaround that stupid error message and avoid deletion, exclude the folder using selective sync.

Hope this helps.

 

PS: The folder resides in your Dropbox folder Family/JAM/.dropbox

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