We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Dimples's avatar
Dimples
Helpful | Level 5
3 years ago

Couln't download. Remove incompatible characters from the filename

Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*"   The problem filename isn'...
Desktop
Download
Error Messages
Sync
  • Megan's avatar
    Megan
    10 months ago

    Hey Roy2010, no worries let me share Sam's response here as well.

     

    Hi everyone,

     

    Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190).

     

    You can check our releases here, and we'll keep you informed on the progress.

     

    Thanks,

    Sam 

     

    I appreciate your patience on this, thank you!

DHK's avatar
DHK
Helpful | Level 6

If there is a better forum group for this post, please let me know.

I've started receiving error messages for 3 files stating "Couldn't Sync Files". When I click on "View File" nothing happens. I have no idea where these files are. They appear to be internal files to some swift application., How can I find (and delete) them?

Sync Error

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey DHK, do these files appear in your account on dropbox.com?

  • DHK's avatar
    DHK
    Helpful | Level 6
    11 months ago

    How do I search on Dropbox.com? I couldn't find that command.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hey DHK, I moved your post to another thread that seems to be reflecting your issue.

       

      Make sure to check Sam's response here for more info.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!