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Forum Discussion
Couln't download. Remove incompatible characters from the filename
Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*"
The problem filename isn'...
Hey Roy2010, no worries let me share Sam's response here as well.
Hi everyone,
Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190).
You can check our releases here, and we'll keep you informed on the progress.
Thanks,
Sam
I appreciate your patience on this, thank you!
I'm getting sync errors, but not sure why.
Presumably it's because of the ~ character at the end. (This character is fairly common in the Unix world as they are created by apps like emacs as backup copies of the previous version of a file that's been changed.)
It's not 100% clear since ~ isn't listed in the character examples.
More importantly, how do I fix this? How can I exclude these files, e.g. with wildcard rules, from having Dropbox try to sync them?
I don't want to keep getting sync errors every day.
Dropbox v189.3.8308 (beta)
macOS 13.6.2 (Ventura, ARM)
43 sync errors this morning! All due to tilde in filename. Also on version -8395
I have received an error report in the last couple of weeks from my Dropbox stating that files could not be downloaded due to incompatible characters.
These files are mostly archives and some are over 5 years old.
It is not possible to save a file with incompatible characters.
Has Dropbox got a problem they need to tell us about?
Has someone made a programming error that has created incompatible characters where none existed?!!
Has anyone else in the Community had the same error?
Several of our staff have the same problem.
Can we please get some help to fix these files!!
It will take weeks to go through every single file and fix the errors !!!
Yes! I am having the same issues. I have a list of over 999 sync issues - ALL WITH FILES THAT ARE OLD AND HAVE BEEN SYNCED PREVIOUSLY. Again, these are not new files. These are old file that have been in my folders for years and years. It just started last week and is starting to get frustrating. I'm thinking about cancelling to be honest. We work with hundreds of files a week.
-Giancarlo
DROPBOX THIS IS A CLEAR REGRESSION BUG THAT IS YOUR PROBLEM AND NEEDS TO BE FIXED, in my case there are no illegal characters in my filenames, Dropbox the software is wrong and bugged, FIX IT!!!
Dropbox is on a downward spiral and getting worse and worse. Time to evaluate alternatives that work better.
Yep, It's been years and suddenly the bug is back. Same bug. FIX IT DROPBOX!
Got the same problem for the first time on dec 21, 2023. Never had this issue before although i use db for over 8 years now. All files with issues are old and have been synchronized for weeks/months/years without problems. 32 issues, mostly with ":" in file name. db, pls fix!
I've been using Dropbox for 10 years and have had an occasional issue but never this one. And I feel compelled to join this long-running thread to report that it just started happening yesterday. The filenames look normal, and like many others report, these are old, old untouched files. E.g. these ones are from a Headfirst Java course. I've deleted some of the files on the machine where I'm getting the error, but as you can see in the screenshot the complaint is about downloading them, so maybe it's from another machine. This machine is a Mac, which I believe should be able to handle files starting with a dot or ending with a tilde. Seems like a serious Dropbox bug.
