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Dimples's avatar
Dimples
Helpful | Level 5
3 years ago

Couln't download. Remove incompatible characters from the filename

Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*"   The problem filename isn'...
Desktop
Download
Error Messages
Sync
  • Megan's avatar
    Megan
    10 months ago

    Hey Roy2010, no worries let me share Sam's response here as well.

     

    Hi everyone,

     

    Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190).

     

    You can check our releases here, and we'll keep you informed on the progress.

     

    Thanks,

    Sam 

     

    I appreciate your patience on this, thank you!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Dimples, sorry to hear about this.

 

Can you please let me know the app's exact status and version as shown in your system tray/menu bar?

 

Also, could you check your account on our website and see if you have any files containing any incompatible characters? 

 

Let me know what you find!

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