We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

CarlsB's avatar
CarlsB
Helpful | Level 6
3 months ago

"Couldn't Load" error when accessing a file through a shared link

When accessing a file via a shared link, we are getting an error: "Couldn't Load Something went wrong on our end" with a link to a Download button, but nothing downloads.   Any idea...
Download
Error Messages
Preview
Shared Links
View
  • CarlsB's avatar
    CarlsB
    3 months ago

    Hi, so changing the end of the link to raw=1 worked to display the gif, but it doesn't go to the link in Dropbox, which is what we ideally need.
    But, my manager is happy with that work around for now.

    Thank you for your assistance 🙂

     

CarlsB's avatar
CarlsB
Helpful | Level 6
Hi Hannah,
Thanks for your reply.
I have tried on 2 different pc's and my colleague has tried as well on her pc, tried with multiple links and both get the same error.
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hmm, how large is the file you're trying to access?

 

Also, can you confirm with the owner that it's still in its location in Dropbox and hasn't been deleted?

  • CarlsB's avatar
    CarlsB
    Helpful | Level 6
    3 months ago

    The files are all under 5mb and definitely in the same location.
    I have restarted my pc again today, cleared the cache etc and still getting the same error

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      If you've ensured that the files the shared links point to haven't been deleted by their owner, could you try another network and let us know if you still get the same results @CarlsB?

      • CarlsB's avatar
        CarlsB
        Helpful | Level 6
        3 months ago

        Hi, my colleague and I both work remotely from different locations and different networks.

        Still getting the same error.
        Thanks.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!