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CarlsB's avatar
CarlsB
Helpful | Level 6
3 months ago

"Couldn't Load" error when accessing a file through a shared link

When accessing a file via a shared link, we are getting an error: "Couldn't Load Something went wrong on our end" with a link to a Download button, but nothing downloads.   Any idea...
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  • CarlsB's avatar
    CarlsB
    3 months ago

    Hi, so changing the end of the link to raw=1 worked to display the gif, but it doesn't go to the link in Dropbox, which is what we ideally need.
    But, my manager is happy with that work around for now.

    Thank you for your assistance 🙂

     

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi there, @CarlsB, and thanks for reaching out to us.

 

Have you tried opening the link from a different browser or a private browsing window?

 

Let me know what you find.

  • CarlsB's avatar
    CarlsB
    Helpful | Level 6
    3 months ago
    Hi Hannah,
    Thanks for your reply.
    I have tried on 2 different pc's and my colleague has tried as well on her pc, tried with multiple links and both get the same error.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hmm, how large is the file you're trying to access?

       

      Also, can you confirm with the owner that it's still in its location in Dropbox and hasn't been deleted?

      • CarlsB's avatar
        CarlsB
        Helpful | Level 6
        3 months ago

        The files are all under 5mb and definitely in the same location.
        I have restarted my pc again today, cleared the cache etc and still getting the same error

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