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LTDTM's avatar
LTDTM
Helpful | Level 6
4 years ago

Can't select iMac desktop "Pictures" folder to be backed up or synced.

Hello, when I started my 3 TB DropBox business trial last month I was under the impression I would be able to back up all my photos (over 1 TB) from my iMac desktop computer (not from my iPhone, whic...
Computer Backup
Desktop
Download
dropbox business
  • LTDTM's avatar
    LTDTM
    4 years ago

    Sanchez

     

    I contacted DropBox Chat Support today and was informed that DropBox doesn't have the ability right now to backup the "Photos Library" on a Mac desktop. (This is NOT in regards to backing photos up taken on an iPhone).

    The only solution is to manually drag the photos out of the Mac Photos application and into a folder and then put that folder on one of the 3 locations that DropBox can backup to (Desktop, Document, or Downloads).

     

    This means there is no automatic and consistent backup of photos, they would have to be manually added every time you take new photos. Therefore, I am now paying Apple iCloud for photo storage space as per DropBox's recommendation.

    I urge DropBox to add this feature. Why do you allow the music folder (iTunes) and the movies folder (iMovies) to backup, but not the pictures folder (iPhoto/Photos)? Perplexing indeed.

    To be clear for others. DropBox for Mac allows only these folders to be backed up:
    Desktop
    Documents
    Downloads
    Music
    Movies

     

Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hey, LTDTM, thanks for reaching out. 
 
Your post is very nicely structured and detailed! I’d like to check one more thing before we proceed. What version of the Dropbox desktop app are you running? You can hover your mouse pointer over our icon in your system tray, to show our app’s version.
 
Let me know, and we’ll go from there! 
  • LTDTM's avatar
    LTDTM
    Helpful | Level 6
    4 years ago

    Sanchez Thank you. I am running 119.4.1772 of DropBox.

    • LTDTM's avatar
      LTDTM
      Helpful | Level 6
      4 years ago

      Sanchez iTunes version 12.9.5.5

      • LTDTM's avatar
        LTDTM
        Helpful | Level 6
        4 years ago

        Sanchez

         

        I contacted DropBox Chat Support today and was informed that DropBox doesn't have the ability right now to backup the "Photos Library" on a Mac desktop. (This is NOT in regards to backing photos up taken on an iPhone).

        The only solution is to manually drag the photos out of the Mac Photos application and into a folder and then put that folder on one of the 3 locations that DropBox can backup to (Desktop, Document, or Downloads).

         

        This means there is no automatic and consistent backup of photos, they would have to be manually added every time you take new photos. Therefore, I am now paying Apple iCloud for photo storage space as per DropBox's recommendation.

        I urge DropBox to add this feature. Why do you allow the music folder (iTunes) and the movies folder (iMovies) to backup, but not the pictures folder (iPhoto/Photos)? Perplexing indeed.

        To be clear for others. DropBox for Mac allows only these folders to be backed up:
        Desktop
        Documents
        Downloads
        Music
        Movies

         

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