We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

logogogue's avatar
logogogue
Explorer | Level 3
6 months ago

Can't scroll through photos within a Dropbox folder when using the Windows Photos App

Hello, This was asked in another thread in 2023, but there wasn't an answer. I thought I would try again.   I like to use the Windows 10 photo app to do a quick check on photos when I don't wan...
Desktop
Preview
View
Windows
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey logogogue, thanks for reaching out to the Dropbox Community.

 

Just to check, if you quit/close the Dropbox application, does the issue persist?

 

Also, if you haven't already, make sure you restart your computer, to see if that helps at all.

 

Let me know what you find.

logogogue's avatar
logogogue
Explorer | Level 3
6 months ago

Hello, Hannah.

I have quit the application, then rebooted, dropbox started, and nothing has changed.

I have quite the application, restarted dropbox app, and nothing has changed.

I have restarted my computer countless times since the issue started as I shut it down every night.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey logogogue - sorry to jump in here, but I believe Hannah was asking if the issue persists with the Dropbox desktop app completely closed on your 

    computer. 

     

    Could you give it a go and let us know how it goes?

    • logogogue's avatar
      logogogue
      Explorer | Level 3
      6 months ago

      Thanks for the clarification. After stopping the App, the same problem persists. I can scroll through images not in Dropbox but can not scroll photos in Dropbox folders. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hi logogogue, if you noticed that this behavior remains the same even when our app is closed, then that indicates that it's not Dropbox-related. 

         

        If it was our app that caused it, the issue would resolve the moment our app was closed. 

         

        Is it possible that you have many files within said folder? 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!