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logogogue's avatar
logogogue
Explorer | Level 3
6 months ago

Can't scroll through photos within a Dropbox folder when using the Windows Photos App

Hello, This was asked in another thread in 2023, but there wasn't an answer. I thought I would try again.   I like to use the Windows 10 photo app to do a quick check on photos when I don't wan...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey logogogue, thanks for reaching out to the Dropbox Community.

 

Just to check, if you quit/close the Dropbox application, does the issue persist?

 

Also, if you haven't already, make sure you restart your computer, to see if that helps at all.

 

Let me know what you find.

  • logogogue's avatar
    logogogue
    Explorer | Level 3
    6 months ago

    Hello, Hannah.

    I have quit the application, then rebooted, dropbox started, and nothing has changed.

    I have quite the application, restarted dropbox app, and nothing has changed.

    I have restarted my computer countless times since the issue started as I shut it down every night.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey logogogue - sorry to jump in here, but I believe Hannah was asking if the issue persists with the Dropbox desktop app completely closed on your 

      computer. 

       

      Could you give it a go and let us know how it goes?

      • logogogue's avatar
        logogogue
        Explorer | Level 3
        6 months ago

        Thanks for the clarification. After stopping the App, the same problem persists. I can scroll through images not in Dropbox but can not scroll photos in Dropbox folders. 

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