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MichaelWeet's avatar
MichaelWeet
New member | Level 2
6 years ago

can't download files from my dropbox

I'm trying to download folders from Dropbox to my laptop. Some have worked but 2 folder won't download. Any reason why this is happening? Many thanks
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  • Jane's avatar
    Jane
    6 years ago
    It shouldn’t be that hard Michael (MichaelWeet); sorry to hear that you’re feeling this way. Kindly bear in mind that you could still download your files using our website in smaller batches if you wish to avoid downloading our desktop app. From there, you can store them on any other location on your pc/ Mac just as any other file/ folder. 
     
    You may give my suggestion a go whenever you find some spare time & please do let me know how you get on with my advice on our discussion here!
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey there (MichaelWeet), you should be able to download the contents of an entire Dropbox folder via dropbox.com, as long as it’s less than 20 GB in total size & it contains less than 10,000 total files. Are you getting any error messages when you’re trying to download these files by any chance Michael? Additionally, are you trying to download the files in question directly from your account or from a shared link?
 
If you need to download a folder that’s larger than 20 GB, then the best way to do so is by adding the files to your Dropbox account & syncing :arrows_counterclockwise:/:white_check_mark: them to your computer using the Dropbox desktop application.
 
Hopefully my message brings a bit of clarity & provides you a useful alternative; please do let me know my suggestion works for you or in case you need further assistance in any way!
TonyEnglund's avatar
TonyEnglund
Collaborator | Level 9
6 years ago

It could also be because you already have the files/folders synced to your computer. Then you won't get the "download button" in the web interface.

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