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DarranJ's avatar
DarranJ
Helpful | Level 5
5 years ago

Cannot access Shared Folder

Advice please, I have been using dropbox without any issues for a long time, via my laptop, phone, tablet and dropbox.com, 24hours ago that all changed. I have a shared folder with my partner, my...
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  • DarranJ's avatar
    DarranJ
    5 years ago

    Ok, I got help on this issue via Dropbox support over on Twitter.

     

    Issue solved - There were invalid characters in folder names, that prevented the folders from showing in Windows. The problem seemed to be specific to windows dropbox app hence being able to see the folders on all other devices and MacBook. 

     

    https://help.dropbox.com/installs-integrations/sync-uploads/files-not-syncing

rrmendez's avatar
rrmendez
Explorer | Level 3
4 years ago

I click on Shared Files and it freeze .. does not load have of he files already there .. I get a message that says " There is an error retrieving your account information " 

 

also " something went wrong with your request refresh the page "  but nothing happen 

 

please help on this 

 

Thanks 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Happy Friday rrmendez, sorry to hear about this! 

    Have you tried accessing our website through a different browser? 

    If I were you, I'd also try clearing the cache of the current one.

    Can you give it a go, and let me know the results you find?
    • rrmendez's avatar
      rrmendez
      Explorer | Level 3
      4 years ago

      Hi .. lory 

       

      I cleaned the cache .. used another browser ... and nothing !! still the same problem . On the screen of " shared " i can see the Windows icon just going around and around trying to load files .. but nothing happens. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Thanks for the fast reply rrmendez! 

        Can you send me a screenshot, re-creating what you see on your end? 

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