We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

DarranJ's avatar
DarranJ
Helpful | Level 5
5 years ago

Cannot access Shared Folder

Advice please, I have been using dropbox without any issues for a long time, via my laptop, phone, tablet and dropbox.com, 24hours ago that all changed. I have a shared folder with my partner, my...
Desktop
Share
Shared Folders
Sync
View
  • DarranJ's avatar
    DarranJ
    5 years ago

    Ok, I got help on this issue via Dropbox support over on Twitter.

     

    Issue solved - There were invalid characters in folder names, that prevented the folders from showing in Windows. The problem seemed to be specific to windows dropbox app hence being able to see the folders on all other devices and MacBook. 

     

    https://help.dropbox.com/installs-integrations/sync-uploads/files-not-syncing

DarranJ's avatar
DarranJ
Helpful | Level 5

Additional information:

 

I have also noticed that in the windows file explorer the icons have changed next to folders/files, some have a tick in a solid green circle, some have a green tick in a white circle. I also get the blue updating circle and there is the odd file that has a cloud icon. I only had the update icon and green circle icons before the above issues occurred.

 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!