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DarranJ's avatar
DarranJ
Helpful | Level 5
5 years ago

Cannot access Shared Folder

Advice please, I have been using dropbox without any issues for a long time, via my laptop, phone, tablet and dropbox.com, 24hours ago that all changed. I have a shared folder with my partner, my...
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  • DarranJ's avatar
    DarranJ
    5 years ago

    Ok, I got help on this issue via Dropbox support over on Twitter.

     

    Issue solved - There were invalid characters in folder names, that prevented the folders from showing in Windows. The problem seemed to be specific to windows dropbox app hence being able to see the folders on all other devices and MacBook. 

     

    https://help.dropbox.com/installs-integrations/sync-uploads/files-not-syncing

DarranJ's avatar
DarranJ
Helpful | Level 5
5 years ago

Additional information:

 

I have also noticed that in the windows file explorer the icons have changed next to folders/files, some have a tick in a solid green circle, some have a green tick in a white circle. I also get the blue updating circle and there is the odd file that has a cloud icon. I only had the update icon and green circle icons before the above issues occurred.

 

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