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shlomi17's avatar
shlomi17
Helpful | Level 5
5 years ago

Cannot access password protected file

I have an Excel file that is password protected. When I log in to the account from the computer and try to open the file, I click on it but there is no option or access to type the password to open t...
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  • shlomi17's avatar
    shlomi17
    5 years ago

    Mark 

    Thanks a lot!

    Although I searched well - I did not find the button  'Open in Desktop App'...

    I would love to know what the link to find this button is - for the future.

    Any way, I clicked on the "Download" button and it did open the panel for me to enter my password for the file.
    Thank you very much for your help!

Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 years ago

Thats a restriction of Office online itself, not Dropbox. 

 

You will need to open the file in Excel on a computer as the error says rather than via the web.

  • shlomi17's avatar
    shlomi17
    Helpful | Level 5
    5 years ago

    Mark 

    Thank you Mark.

    Can you be more specific?
    What does it mean to open Excel from your computer?
    When I click on the Excel file on the Dropbox site - I get the error message.
    Can you explain exactly what I need to do to open the encrypted file from the site itself?

     

    Thank you!

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      5 years ago

      Tap the button that says 'Open in Desktop App' and that will open it on your machine if Dropbox is installed.

       

      If not go to the Dropbox page where the file is, dont click on the name of the file but the 'bar' next to it. Then click on 'Download' 

      • shlomi17's avatar
        shlomi17
        Helpful | Level 5
        5 years ago

        Mark 

        Thanks a lot!

        Although I searched well - I did not find the button  'Open in Desktop App'...

        I would love to know what the link to find this button is - for the future.

        Any way, I clicked on the "Download" button and it did open the panel for me to enter my password for the file.
        Thank you very much for your help!

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