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mspin's avatar
mspin
Explorer | Level 4
3 years ago

Audio Files Cut Out When Playing

I've been having an issue lately (since June) with playing MP3 files from Dropbox where the audio cuts out while playing. It cuts out at the same time stamp each time, so its not randomly cutting off...
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  • wnj's avatar
    wnj
    2 years ago

    Walter Jay 

    My problem seems to be resolved
    by CLEARING THE CACHE of the app.

    thank you!!!

Ben72's avatar
Ben72
New member | Level 2

I am having the same issue and don't know what to do about finding a resolution. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Ben72, can you provide more details about what type of file you're playing, how soon after you start playing that it stops, and any other info in order to assist further?

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