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Forum Discussion

jeffaugust's avatar
jeffaugust
Helpful | Level 5
8 months ago

All of the sudden I can't play audio files on my iPhone... any idea why?

I have the Dropbox iphone app and all of the sudden the m4a and mp3's in my folders are not playable. I see the same audio thumbnail I have always seen but it just spins and spins and eventuall...
iOS
Mobile
Preview
View
Web
  • jeffaugust's avatar
    jeffaugust
    8 months ago
    This is resolved now. Updating iOS to 17.4 fixed the issue.
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey jeffaugust, let's jump right into this! 

 

It might sound trivial, but have you tried using an entirely different network, or cellular data instead of your typical connection? 

 

What is the OS, and version of the Dropbox app you're using on your end? 

 

Let me know more!

jeffaugust's avatar
jeffaugust
Helpful | Level 5
8 months ago
App version is 368.2.2

ios v 17.3.1

it doesn't work on my home network or on cellular.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey jeffaugust, what’s the size of the of the .mp4 and .mp3 files you’re unable to play on your Dropbox account? 

     

    Can you send a visual of what you end up seeing?

     

    Did you start having this issue after a specific update in your OS/Dropbox app?

    • jeffaugust's avatar
      jeffaugust
      Helpful | Level 5
      8 months ago
      This is resolved now. Updating iOS to 17.4 fixed the issue.
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        We're glad to hear it's sorted now and thanks for the update on this too jeffaugust 

         

        Have a lovely week ahead and see you around the Community! 

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