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Forum Discussion

jaroslawistok's avatar
jaroslawistok
Helpful | Level 6
2 months ago

All files show as zero bytes.

mac monterey   After restore and syncing now are the fils with zero bytes. Some are showing size after opening but some I can't open at all, even if the preview thumbnail is showing in finder
Desktop
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  • jaroslawistok's avatar
    jaroslawistok
    2 months ago

    ok, it now seems to download all the files.
    I hope new filse are on both sides.

     

    thx

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey jaroslawistok, let's see what we can find together about this! 

 

Would you mind clarifying your app's current syncing status? 

 

It sounds like your content might have synced as online-only. What happens when you try to change the files' status to "available offline"? 

 

Keep me posted! 

  • jaroslawistok's avatar
    jaroslawistok
    Helpful | Level 6
    2 months ago

    I tried too but the same.
    Earlier I coud always saw the size without having this option

    • jaroslawistok's avatar
      jaroslawistok
      Helpful | Level 6
      2 months ago

      ok, it now seems to download all the files.
      I hope new filse are on both sides.

       

      thx

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Awesome news jaroslawistok!

         

        If you need something else, please let me know and I will be more than happy to help every step of the way.  😀

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