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Forum Discussion

Erez 's avatar
Erez
Explorer | Level 4
10 months ago

Access denied error, when trying to access Sign link.

I am logged into Dropbox sign and the document is accessible but loads looking like the following:
 

 

 
I am able to access all other signed documents on the same account but this loads like the above for some reason...
 
Please assist. this is the only affected document. Below this page I can see the signature page with both parties that signed so i dont understand why the actual uploaded doc is unavailable.
Dropbox Sign
Error Messages
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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey erez , is it possible that you have tried contacting our Support team about this? 

     

    If so, would you be able to share the ticket number reference with me? 

    • Erez 's avatar
      Erez
      Explorer | Level 4
      10 months ago

      Hi Megan, 

       

      Yes I did. tbh, not with the greatest success as they are still working on it for almost 2 weeks and the resolution and communication abut it was not great so far. 

       

      I think that I have 2 tickets: 23166530 and 23121241.

       

      Looking forward to see whether you can expedite anything. Thanks

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hi erez , thanks for the ticket numbers! 

         

        I just checked, and it seems the second one is in the hands of our Advanced agents. Therefore, there's not really much that we can do. 

         

        I've increased the priority of your ticket, and appreciate your patience on this, if you have any questions, don't hesitate to let me know! 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey erez  - sorry to hear about this.

     

    Just to make sure we've covered all bases here, could you clear your browser's cache or try another browser and let us know if you get the same results?

     

    Also, is the document owned by you or another person perhaps?

     

    Keep us posted!

    • Erez 's avatar
      Erez
      Explorer | Level 4
      10 months ago

      Different people tried on different browsers with different permissions, including the owner of the files. 

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