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I can't upgrade my account - error says I'm paying with my Apple ID
I’m having issues upgrading my account I haven’t renewed it for a few months now but everytime I try to pay for it, it says “It looks like you're paying for another Dropbox account with this Apple ID. You're unable to upgrade in the app at this time, but visit dropbox.com/ support for more help.“ which isn’t true since the only Dropbox account I have linked to my Apple ID is the one that needed renewing. If anyone is able to help that would be much appreciated.
Subscribe Professional Plan (annual) on iOS
Hello, how can I subscribe to the Professional Plan on the Dropbox app for iPhone? I can't find any option. There are only these three choices: Plus, Essentials, and Family. Additionally, it seems that I can only select monthly billing, not annual. Do I need to first use the free 1-month trial subscription and wait until I can pay annually? I would like to do it through the iOS app as I use iTunes credit for payment. Thank you for your help!