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Received an email about locked state and that my account would be deleted, but I have a free account
Hi I receive this email yesterday (see screenshot) stating my team is still in a locked state and if it was still in a locked state after August 15, 2024, the entire team will be deleted permanently. We have been using the free basic version for years and never had this mentioned before. I clicked the locked state link taking me to “What is locked state for teams?” help centre page. It gives me two article options – “If youclick on this linkand see a page that says,You’re about to cancel Dropbox for teams and disband the [Team name] team, the information in this article doesn’t apply to your team and you shouldread this article instead. If you see a page that says,Choose what to do with team files and accounts, then the information in this article applies to your team.” When I click on this link, I get this error message - So I don’t know if – You’re about to cancel Dropbox for teams and disband the [Team name] team; or Choose what to do with team files and accounts I then click read this article instead, which opens another tab with the “What is locked state for teams?” help centre page. The article says if my team is in a locked state, which the email says it is, that I wouldn’t be able to create or upload new files and folders, and that I wouldn’t be able to edit them. However, I can upload and edit, so is my team in a locked state? The article also says that if my team is in a locked state, I will know because I’ll see red notification banners at the top of the page on dropbox.com. As you can see from the screenshot of our dropbox page, there are no red banners. So, is my team in a locked state? How have you determined our account is in a locked state?
Can we disable the team member folder?
PLEASE allow Admins of Business accounts to disable the auto-generated personal folder that is in each user's Business Dropbox. For my business, as well as many other businesses, having a personal folder in each user's Business Dropbox poses many problems. At the VERY LEAST, allow us to change the name of the personal folder so it's not directly tied to the user's name. If I could at least rename the folder to "DO NOT USE", without having to make that the user's name, that would be useful. First, it confuses employees, who mistakenly move or save files into this personal folder instead of the shared team folders. Second, it can cause naming problems, as I name my users by generic names instead of their personal names, because employees change often. For example, my user account names for my 3 users are the same as my shared team folder names. So now, when user "Financial" access their Dropbox, there is a shared team folder called "Financial", as well as their personal folder called "Financial" that cannot be renamed. Employees will absolutely be confused by this and put things in the wrong folders.... all because Dropbox has forced these ridiculous personal folders onto us. Third, most businesses require complete control over their cloud file sharing system, and the files within. Each user having their own personal folder causes a big problem for data security.
Move files to the new Personal Folder (as Admin)
Following the update to the new Dropbox file system (Changes and updates to your team account - Dropbox Help), users now have their own "Personal Folder". Before this change (and as Dropbox did not have this feature), we had created an Employee Team folder with a subfolder for each employee, and they had sole access to this folder as their personal folder space. When the new file system was rolled out, users lost access to the old personal folder and needed to get access again by making a new selective sync. As the Admin, I would rather move the contents of the old subfolder into the new Personal Folder instead of asking 200+ users to again sync the old folder and cause potential confusion between these two setups. I would like to do this through the Admin console. However, I cannot locate where I can manage a user's Personal Folder or move content into that, from another folder in the team folders.
